Jermaine Weale
About Jermaine Weale
Jermaine Weale is a Customer Experience Agent at Numan in London, England, where he has worked since 2020. He has a diverse background in customer service and sales, having held various roles in companies such as YOOX NET-A-PORTER GROUP and Office Shoes.
Work at Numan
Jermaine Weale has been employed at Numan as a Customer Experience Agent since 2020. In this role, he assists the Pharmacy team by addressing patient queries and ensuring a high level of customer satisfaction. He actively monitors social media platforms to respond to customer comments, questions, and complaints. Additionally, he maintains thorough and accurate records of customer service interactions and feedback, collaborating closely with a team of Clinicians to enhance the customer experience.
Previous Employment Experience
Before joining Numan, Jermaine Weale worked at YOOX NET-A-PORTER GROUP as a Customer Care Consultant from 2018 to 2019. He also held the position of Product Library Assistant at the same company from 2017 to 2018. His earlier roles include working as a Sales Associate at Office Shoes for one month in 2016, and at Harding Retail as a Sales Associate for Carnival Cruise Line for four months in 2016. He began his career at Hollister Co., where he worked as a Sales Associate for two years from 2013 to 2015.
Education and Expertise
Jermaine Weale studied at Seevic College, where he earned an Extended Diploma in Sports Development and Coaching from 2011 to 2012. He further pursued the same field at South East Essex College, achieving another Extended Diploma in Sports Development and Coaching from 2010 to 2011. Earlier, he attended Chafford Hundred Campus, where he completed his GCSE/BTEC qualifications from 2005 to 2010.