Oliver Brookes
About Oliver Brookes
Oliver Brookes is a Customer Experience & Insight Manager at Numan, where he has worked since 2022. He has a background in customer service roles and holds a Bachelor's degree in Classical Civilisation from the University of Leeds and a Master's of Research from the University of Roehampton.
Current Role at Numan
Oliver Brookes serves as the Customer Experience & Insight Manager at Numan, a position he has held since 2022. In this role, he focuses on enhancing customer experience and leveraging insights to improve service delivery. His tenure at Numan reflects a commitment to understanding customer needs and implementing strategies to meet those needs effectively.
Previous Experience at Numan
Prior to his current role, Oliver Brookes worked at Numan in various capacities. He was a Customer Experience Project Manager from 2021 to 2022, where he managed projects aimed at improving customer interactions. Earlier, he served as a Customer Experience Agent in 2020 for six months, providing direct support to customers and addressing their inquiries.
Background in Customer Service
Oliver Brookes has extensive experience in customer service across multiple organizations. He worked as a Customer Service Information Assistant at the Royal College of Nursing from 2019 to 2020 and as a Customer Service Advisor at MyBuilder.com in 2019. His background includes roles that required strong communication skills and a focus on customer satisfaction.
Education and Academic Background
Oliver Brookes holds a Bachelor’s Degree in Classical Civilisation from the University of Leeds, which he completed from 2012 to 2015. He also earned a Master's of Research (MRes) in Classical Research from the University of Roehampton, furthering his academic credentials. His educational background supports his analytical skills in understanding customer insights.
Professional Development
In addition to his roles in customer service, Oliver Brookes has contributed to academic projects. He has been involved with the University of Roehampton as the Our Mythical Childhood Survey Editor since 2017. This position allows him to apply his research skills in a practical setting, enhancing his professional development in both academic and customer experience domains.