Rebecca Petford
About Rebecca Petford
Rebecca Petford serves as the Head of Customer Care at Numan, a position she has held since 2022. She has a background in customer service and recruitment, having previously worked at Zapp and IT Talent.
Current Role at Numan
Rebecca Petford serves as the Head of Customer Care at Numan, a position she has held since 2022. In this role, she is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. Her leadership contributes to the development and implementation of customer care strategies that align with Numan's objectives.
Previous Experience at Numan
Before her current role, Rebecca Petford worked at Numan as the Interim Head of Customer Care for three months in 2022. During this period, she focused on managing customer service initiatives and improving operational efficiency within the team.
Experience at Zapp
Rebecca Petford worked at Zapp as a Customer Service representative for one year, from 2021 to 2022. In this role, she was involved in addressing customer inquiries and enhancing the overall customer experience, contributing to the company's service delivery.
Early Career at IT Talent
In 2017, Rebecca Petford briefly worked as a Recruitment Consultant at IT Talent for two months in Reading, United Kingdom. This early experience provided her with insights into recruitment processes and client management.
Education and Academic Background
Rebecca Petford studied at the University of Surrey, where she pursued a degree in Sociology and achieved a BA in Media Studies from 2013 to 2017. This educational background has equipped her with a strong understanding of social dynamics and communication, which are valuable in her customer care roles.