Sophia Jones
About Sophia Jones
Sophia Jones serves as the Head of Customer Experience at Numan, a position she has held since 2019. Previously, she worked at Laerdal Medical as a BHF Account Manager and at ZAVA in the Customer Service Department.
Current Role at Numan
Sophia Jones serves as the Head of Customer Experience at Numan, a position she has held since 2019. In this role, she is responsible for overseeing customer interactions and ensuring a positive experience for users. Her leadership focuses on enhancing customer satisfaction and streamlining service processes within the organization.
Previous Experience at Laerdal Medical
Prior to her current role, Sophia worked at Laerdal Medical as a BHF Account Manager from 2018 to 2019. During her tenure, she was based in London, England, and managed key accounts, contributing to the company's objectives in the healthcare sector.
Experience at ZAVA
Sophia Jones was part of ZAVA's Customer Service Department from 2014 to 2018. Over her four years there, she developed her skills in customer service and support, playing a key role in addressing customer inquiries and improving service delivery.
Professional Background
Sophia has built a career in customer experience and service management. Her professional journey includes significant roles in various organizations, where she has developed expertise in customer relations and account management. This background supports her current responsibilities at Numan.