Tom Balfe
About Tom Balfe
Tom Balfe is a Customer Care Advisor at Numan, where he has worked since 2021. He holds a Master of Science in Brand and Design Management from the University of Plymouth and has a diverse background in customer service and recruitment.
Work at Numan
Tom Balfe has been employed at Numan as a Customer Care Advisor since 2021. In this role, he is responsible for providing support and assistance to customers, ensuring their inquiries and issues are addressed effectively. His experience in customer service contributes to his ability to handle various customer interactions professionally.
Education and Expertise
Tom Balfe holds a Master of Science (MSc) in Brand and Design Management from the University of Plymouth, which he completed from 2018 to 2019. He also earned a Bachelor of Arts (BA) in Business from the same university, studying from 2017 to 2018. Additionally, he completed a Foundation degree in Business at Petroc from 2015 to 2017. This educational background provides him with a solid foundation in business principles and design management.
Background in Recruitment
Tom Balfe has a background in recruitment, having worked as a Recruitment Resourcer for four years at Creel from 2013 to 2017. His experience in this role involved sourcing and evaluating candidates for various positions. He also worked at Acorn Recruitment Ltd as a Factory Worker for four months in 2018, which added to his diverse work experience.
Previous Customer Service Roles
Prior to his current position at Numan, Tom Balfe held several customer service roles. He worked at Teleperformance as a Customer Service Representative from 2020 to 2021 and as a Digital Floor Walker for six months in 2020. Additionally, he served as a Customer Service Advisor at Sitel from 2018 to 2019. These positions have equipped him with valuable skills in customer interaction and service delivery.