Jillanne
About Jillanne
Jillanne is the Director of Customer Success for a modern fundraising platform, managing significant contributions and ensuring rapid customer support.
Jillanne, Director of Customer Success
Jillanne serves as the Director of Customer Success, leading a dedicated team within a modern fundraising platform and donor database. Her role encompasses engaging with customers and ensuring their satisfaction through efficient support and comprehensive service offerings. With a focus on campaign success, she addresses inquiries and needs promptly, maintaining an average response time of less than 60 minutes.
Jillanne's Team Experience and Collaboration
Jillanne is an integral part of a 14-person team boasting 70 years of combined campaign experience. She works closely with team members including Ashley, Eric, Jono, Loni, Fiona, Kathleen, Susie, Brian, Karan, Jenny, Jack, Michael, and Kip. The collaborative efforts of this seasoned team ensure the success and satisfaction of their clients.
Fundraising and Campaign Management
In her role, Jillanne contributes to the management of over $2 billion in contributions, serving more than 1,000 campaigns and over 8,000 staff members. The campaigns range from local city council races to national presidential campaigns, demonstrating the wide scope of her expertise and the robust capabilities of the platform she supports.
Customer Success Activities
Jillanne is deeply involved in customer success activities. She ensures that every customer, from small local campaigns to large national efforts, receives the support they need. This includes managing donor databases, providing strategic advice, and troubleshooting issues as they arise. Her fast response time and proactive approach are key elements in maintaining high levels of customer satisfaction.