Beth Moore
About Beth Moore
Beth Moore serves as the Tier Two Team Lead at Nuspire, where she has worked since 2014, managing staffing and operational development for the help desk teams. She holds a Bachelor's degree in Architecture from North Carolina State University and has a background in IT and customer service.
Work at Nuspire
Beth Moore has been employed at Nuspire since 2014, currently holding the position of Tier Two Team Lead. In this role, she manages staffing for a 24/7 help desk, which includes hiring employees and overseeing operational management for both Tier One and Tier Two teams. Prior to her current position, she served as a Tier 1 Team Lead from 2013 to 2014 and as a Tier 1 Engineer for a brief period in 2012. During her tenure, she developed a training program aimed at onboarding current and new employees, contributing to the overall efficiency of the team.
Education and Expertise
Beth Moore holds a Bachelor's degree in Architecture and Design from North Carolina State University. She also earned an Associate's degree in Computer Information Systems from Schoolcraft College. Her educational background, combined with her extensive experience in IT, has equipped her with the skills necessary to excel in fast-paced environments. She is recognized for her problem-solving abilities, particularly in high-pressure situations such as a 911 call center.
Background
Before joining Nuspire, Beth Moore worked at Charter One, now known as Citizens Bank, as a Head Teller from 2001 to 2002. This role provided her with foundational experience in customer service and operational management. Her transition to the IT workforce was marked by her recognition as a record-breaking help desk engineer, highlighting her ability to adapt and thrive in new environments.
Achievements
Beth Moore is known for her ability to provide perceptive and articulate feedback to both clients and co-workers. She has established herself as the 'go-to' person for technical, software, and phone issues within the communications unit of the Ann Arbor Police Department. Her contributions to team development and operational management at Nuspire have been significant, particularly in creating a supportive environment for both Tier One and Tier Two teams.