John Ward
About John Ward
John Ward is an Account Manager at Nuspire, where he has worked since 2016 after serving in various technical support roles. He previously served in the US Army as Military Police and holds a Bachelor of Science in Animation from Eastern Michigan University.
Work at Nuspire
John Ward has been working at Nuspire since 2016 as an Account Manager. In this role, he is responsible for forecasting and tracking key account metrics. He has developed trusted advisory relationships with key accounts, client stakeholders, and executive sponsors. Prior to his current position, he served as Team Lead for Tier 1 Technical Support from 2014 to 2016 and as a Tier 1 Technical Support representative from 2013 to 2014. His tenure at Nuspire spans over eight years, during which he has contributed to enhancing the department and organization’s reputation by exploring opportunities to add value to job accomplishments.
Education and Expertise
John Ward studied at Eastern Michigan University, where he earned a Bachelor of Science degree in Animation from 2010 to 2013. His educational background has equipped him with skills relevant to his roles in technical support and account management. Additionally, his experience as a Graphic Designer at Eastern Michigan University from 2010 to 2013 further developed his creative and technical abilities.
Background
Before joining Nuspire, John Ward served in the United States Army as Military Police from 2002 to 2010. This eight-year experience in Arlington, Virginia, provided him with valuable skills in leadership and discipline, which he has applied throughout his professional career. His transition from military service to technical support and account management reflects a diverse career path.
Career Progression
John Ward's career progression at Nuspire showcases his growth within the organization. He began as a Tier 1 Technical Support representative, where he gained foundational experience in customer service and technical troubleshooting. He then advanced to Team Lead, overseeing a team and enhancing operational efficiency. Currently, as an Account Manager, he leverages his technical background and interpersonal skills to manage key accounts effectively.