Nhia Chang
About Nhia Chang
Nhia Chang is a Help Desk Analyst currently employed at Nuspire in Commerce, Michigan. With a background in customer service and a solid educational foundation in Business Administration and Information Technology, Chang possesses a diverse skill set in software and programming languages.
Work at Nuspire
Nhia Chang has been employed at Nuspire as a Help Desk Analyst since 2021. In this role, she provides technical support and assistance to users, ensuring effective resolution of issues. Her position is based in Commerce, Michigan, where she has developed skills in troubleshooting and customer service.
Current Role at Republic Services
Nhia Chang has held the position of Broker Relations Account Manager at Republic Services since 2014. With over ten years of experience in this role, she manages relationships with brokers and ensures effective communication and service delivery. Additionally, she has worked as a Customer Service Representative at Republic Services since 2013, contributing to customer satisfaction and support.
Education and Expertise
Nhia Chang studied Business Administration and Management at Baker College, where she earned her Bachelor's degree from 2020 to 2021. She also attended Oakland Community College, achieving an Associate's degree in Information Technology from 2014 to 2018. Her educational background supports her expertise in various software and programming languages, including Java, SQL, HTML, and CSS.
Previous Experience at Great Lakes Higher Education Corporation
Before her current roles, Nhia Chang worked at Great Lakes Higher Education Corporation and Affiliates as a Customer Service Representative from 2010 to 2013. During her three years there, she developed skills in customer service and support, which have been beneficial in her subsequent positions.
Technical Skills and Adaptability
Nhia Chang possesses strong technical skills, including proficiency in Microsoft Office Suite, which encompasses Word, Excel, PowerPoint, and Outlook. She is also experienced with customer relationship management tools such as Salesforce. Her adaptability skills enable her to learn and adjust to new technologies and work environments effectively.