Steven Richards
About Steven Richards
Steven Richards is a Service Desk Agent currently employed at Nuspire since 2021. He has previous experience in software support and groundskeeping, and he holds an Associate of Science degree in Cybersecurity from Washtenaw Community College.
Current Role at Nuspire
Steven Richards has been employed at Nuspire as a Service Desk Agent since 2021. In this role, he provides technical support and assistance to clients, ensuring efficient resolution of service requests. His responsibilities include troubleshooting issues, managing support tickets, and maintaining communication with users to enhance their experience with Nuspire's services.
Previous Experience at CAR-O-LINER North America
Prior to his current position, Steven worked at CAR-O-LINER North America as a Software Support technician for a brief period in 2021. His role involved assisting users with software-related inquiries and providing solutions to enhance operational efficiency. This experience contributed to his technical skills and understanding of customer support in a software environment.
Background in Groundskeeping and Maintenance
From 2018 to 2021, Steven was employed at Turtle Lake Club in Hillman, Michigan, where he worked in groundskeeping and maintenance. His duties included maintaining the club's outdoor spaces and ensuring facilities were in good condition. This role provided him with hands-on experience in maintenance and customer service.
Education in Cybersecurity
Steven studied Cybersecurity at Washtenaw Community College from 2021 to 2023, where he earned an Associate of Science degree. His education focused on various aspects of cybersecurity, equipping him with the knowledge and skills necessary for a career in the technology sector. This academic background supports his current role in technical support.