Alan Kruchin
About Alan Kruchin
Alan Kruchin is a Senior Customer Service Representative and Onboarding Specialist at Nutrafol, where he has worked since 2018. He has a background in nutrition sciences and has previously held roles in customer service and sales at various organizations.
Current Role at Nutrafol
Alan Kruchin serves as a Senior Customer Service Representative, Amazon & Onboarding Specialist at Nutrafol since 2018. In this role, he is responsible for managing customer interactions across various platforms, including email, chat, and phone. He plays a pivotal role in educating customers about Nutrafol's product offerings and subscription model, utilizing his background in nutritional science. Additionally, he oversees the daily scheduling of customer service activities, ensuring efficient communication and support.
Previous Experience
Before joining Nutrafol, Alan Kruchin gained diverse experience in customer service and youth engagement. He worked at Shorefront YM-YWHA of Brighton/Manhattan Beach as a Camp Counselor, Role Model, and Youth Motivator from 2009 to 2010. He also held a position as a Sales Associate at Tommy Hilfiger from 2012 to 2013. These roles contributed to his skills in customer interaction and team collaboration.
Education and Expertise
Alan Kruchin studied at Brooklyn Technical High School, where he completed his high school education. He furthered his studies at CUNY Brooklyn College, achieving a Bachelor of Science in Nutrition Sciences. His educational background supports his expertise in customer education regarding nutritional products and services.
Contributions to Nutrafol
At Nutrafol, Alan Kruchin has made significant contributions to operational efficiency and customer satisfaction. He led the development of Standard Operating Procedures (SOPs) for Operations and Logistics, enhancing internal processes. He also spearheaded the Customer Experience Macro Copy Efforts for various communication channels and managed the flow of sample pick-up for lab analysis. His role includes training new hires, focusing on customer service and onboarding processes.
Customer Service Initiatives
Alan Kruchin has been instrumental in improving customer service at Nutrafol. He has handled PayPal dispute cases and led de-escalation efforts with customers, implementing retention strategies to enhance customer loyalty. Additionally, he serves as a direct contact with tech teams to troubleshoot new features and issues, ensuring a seamless customer experience.