Syed Ali Hamdani
About Syed Ali Hamdani
Syed Ali Hamdani is a Sr. Fraud Analyst and CX Operation Ecommerce professional with extensive experience in customer service and fraud investigation. He has worked for various telecommunications companies and currently serves at Nutrafol, utilizing his expertise in AI tools to monitor fraud patterns and improve operational efficiency.
Current Role at Nutrafol
Syed Ali Hamdani serves as a Senior Fraud Analyst and CX Operation-Ecommerce at Nutrafol since 2018. In this role, he specializes in performing manual reviews of transactions held in the merchant's Suspect Orders queue. He is responsible for monitoring fraud patterns for assigned merchants to identify trends such as account takeover and identity theft. Additionally, he handles web errors and order errors for B2C transactions on a daily basis, focusing on reducing chargebacks and returns.
Previous Experience at Jazz
Prior to his current position, Syed worked at Jazz (formerly known as Mobilink) as a Commercial Experience Supervisor since 2017. His responsibilities included providing regular feedback to internal cross-functional teams to improve Kount tools and technologies. His experience at Jazz has contributed to his expertise in fraud analysis and customer experience management.
Career Background in Telecommunications
Syed Ali Hamdani has extensive experience in the telecommunications sector. He worked at Warid Telecom in various roles, including Customer Service Executive from 2013 to 2014 and Business Center Supervisor from 2014 to 2016. He also served as a Customer Relations Officer at Telenor Pakistan from 2009 to 2012. His roles involved direct customer interaction and operational management, which have shaped his skills in customer service and fraud prevention.
Education and Expertise
Syed holds a Bachelor’s Degree in Journalism from Bahauddin Zakariya University, which he completed from 2006 to 2008. He furthered his education by obtaining a Master of Business Administration (M.B.A.) in Business Administration and Management from Virtual University Lahore between 2016 and 2018. His academic background complements his professional expertise, particularly in using the Kount Application, an AI tool for investigating fraud.