Aneliya Dyakova
About Aneliya Dyakova
Aneliya Dyakova is an Operational Account Manager at Nuvei, where she has worked since 2021. She previously held roles in customer service management at GAN and Comstream, and has a Master's degree in Brand Management from New Bulgarian University.
Work at Nuvei
Aneliya Dyakova has been employed at Nuvei as an Operational Account Manager since 2021. In this role, she is responsible for leading the integration process and onboarding new merchants to the Nuvei platform. She plays a key role in expanding existing merchants' activities into new territories, products, and services. Dyakova collaborates closely with various departments, including technology, risk, and finance, to ensure smooth and efficient operations. Additionally, she works as part of a high-performing account management team to deliver new business opportunities.
Previous Experience at GAN
Before joining Nuvei, Aneliya Dyakova worked at GAN as a Customer Service Team Lead from 2017 to 2020. During her three years there, she developed skills in customer service management and team leadership. Her experience at GAN contributed to her expertise in operational processes and customer relations.
Education and Expertise
Aneliya Dyakova holds a Master's degree in Brand Management from New Bulgarian University, which she completed in 2018. Prior to that, she earned a Bachelor's degree from Sofia University St. Kliment Ohridski, where she studied from 2011 to 2017. Additionally, she attended Language School Konstantin Irechek from 1999 to 2011, where she studied English, Spanish, and mathematics. This educational background supports her capabilities in account management and operational processes.
Career at Comstream
Aneliya Dyakova worked at Comstream as a Customer Service Operations Manager for eight months, from 2020 to 2021. In this position, she managed customer service operations, further enhancing her skills in operational management and customer support.
Role at SBTech
Before her tenure at GAN, Aneliya Dyakova served as a Customer Support Representative at SBTech for one year, from 2016 to 2017. This role provided her with foundational experience in customer support and service delivery.