Antonio Kotrabakov
About Antonio Kotrabakov
Antonio Kotrabakov is a Technical Support Specialist with over eight years of experience in technical support, network security, and technical analysis. He holds a Bachelor's Degree in Business Informatics from the University of National and World Economics and has worked for notable companies including Hewlett Packard Enterprise and Cisco TAC.
Work at Nuvei
Antonio Kotrabakov has been employed at Nuvei as a Technical Support Specialist since 2020. In this role, he provides technical assistance and support to clients, ensuring that their inquiries and issues are addressed efficiently. His experience in the technical support field enhances his ability to resolve complex problems and deliver effective solutions.
Previous Experience in Technical Support
Prior to his current position at Nuvei, Antonio Kotrabakov worked at Hewlett Packard Enterprise as a Technical Support Analyst from 2015 to 2016. He also served as a Network Security Engineer at Cisco TAC at IBM from 2016 to 2017. These roles contributed to his extensive knowledge in technical analysis and network security, which he applies in his current position.
Education and Expertise
Antonio Kotrabakov holds a Bachelor’s Degree in Business Informatics from the University of National and World Economics, where he studied from 2011 to 2015. His educational background provides him with a solid foundation in both business processes and technology integration, which is beneficial in his technical support role. Additionally, he studied French at Language School 'Bertolt Brecht' from 2007 to 2011.
Background in Customer Support
Antonio has over eight years of experience in the technical support field. His background includes working as a Credit Consultant at BNP Paribas Personal Finance in Bulgaria from 2013 to 2014. This experience has equipped him with adaptive behavior and strong analytical skills, essential for effectively managing diverse customer inquiries and technical challenges.