Daniela Morillo
About Daniela Morillo
Daniela Morillo is a Merchant Support Specialist based in Montreal, Quebec, Canada, with a strong background in customer service and conflict resolution. She previously worked as a Call Centre Coordinator at ACP Marketing for six years and holds a Bachelor of Arts in Human Relations from Concordia University.
Current Role at Nuvei
Daniela Morillo serves as a Merchant Support Specialist at Nuvei, a role she has held since 2020. Based in Montreal, Quebec, she focuses on providing effective support to merchants, leveraging her extensive experience in customer service. Her responsibilities include addressing merchant inquiries, resolving issues, and enhancing the overall merchant experience.
Previous Experience at ACP Marketing
Before joining Nuvei, Daniela worked at ACP Marketing as a Call Centre Coordinator from 2014 to 2020. Over her six years in this position, she developed skills in customer service and conflict resolution, which contributed to her effectiveness in managing call center operations. Her role involved coordinating communication efforts and ensuring high-quality service delivery.
Education and Expertise
Daniela Morillo earned her Bachelor of Arts in Human Relations from Concordia University, where she studied from 2013 to 2017. This academic background provided her with a solid foundation in interpersonal communication and conflict resolution. Additionally, she completed her high school education at Timber Creek High School, obtaining her diploma in 2010.
Specialization in Conflict Resolution
Daniela specializes in conflict resolution, applying her skills to improve both organizational and community relations. Her expertise in this area enhances her ability to address merchant concerns effectively, fostering positive interactions and outcomes. She has a strong focus on program planning and facilitation, which supports her goal of enhancing customer service.
Background in Customer Service
With a strong background in customer service, Daniela Morillo has developed effective strategies for merchant support. Her experience in this field allows her to understand the needs of merchants and respond to their inquiries with precision. This background is instrumental in her current role at Nuvei, where customer satisfaction is a priority.