Dorothy Montesclaros
About Dorothy Montesclaros
Dorothy Montesclaros is a seasoned Relationship Manager with extensive experience in the payments industry, currently holding positions at GlobalOnePay and Nuvei. She has a background that includes roles at Pivotal Payments and Global Payments, where she managed client relationships and ensured service efficiency across various regions.
Work at Nuvei
Dorothy Montesclaros has been serving as a Relationship Manager at Nuvei since 2018. In this role, she manages relationships with VIP Ecomm merchants across various regions, including the US, Canada, EU, LATAM, and APAC. Her responsibilities include providing troubleshooting support and developing viable solutions for major issues faced by clients. This position allows her to leverage her extensive experience in the payments industry to enhance client satisfaction and service efficiency.
Previous Experience in Payments Industry
Before joining Nuvei, Dorothy Montesclaros worked at GlobalOnePay as a Relationship Manager starting in 2016. She also held the position of Settlement Ops Analyst at Pivotal Payments from 2014 to 2016. Prior to that, she spent nine years at Global Payments as an Account Representative in the Mid Market Business segment. Her career in the payments sector began at CIBC, where she held multiple roles, including Business Associate and Sales and Service Specialist.
Education and Expertise
Dorothy Montesclaros studied at Ryerson, where she gained foundational knowledge that supports her career in the financial services and payments industry. Her expertise includes account management, client relationship building, and operational efficiency. She is skilled in reviewing and repricing existing accounts to ensure service efficiency, which is critical in her current roles.
Background in Financial Services
Dorothy Montesclaros began her career in financial services at CIBC in 1999, where she worked as a Sales and Service Specialist. She continued to develop her skills at CIBC in various roles, including In-Store Business Associate and Business Associate. Her diverse experience in the financial sector has equipped her with a comprehensive understanding of client needs and operational processes.