Hamza Butt
About Hamza Butt
Hamza Butt is a Senior Help Desk Engineer currently employed at Nuvei in London, England. He has a background in Computer Science from Kingston University and has accumulated extensive experience in technical support and customer service over several years.
Work at Nuvei
Hamza Butt has been employed at Nuvei as a Senior Help Desk Engineer since 2021. In this role, he is responsible for providing technical support and troubleshooting assistance to clients. His position requires a strong understanding of IT systems and excellent problem-solving skills. He continues to develop his expertise in customer service and technical support in a dynamic work environment.
Previous Experience at intu
Before joining Nuvei, Hamza Butt worked at intu as a Senior Technical IT Support from 2013 to 2020. During his seven years in this role, he was based in London, United Kingdom. His responsibilities included managing IT support for various systems and ensuring smooth operations in a large retail environment. This position helped him build a solid foundation in technical support and customer interaction.
Education and Expertise
Hamza Butt studied Computer Science at Kingston University, where he earned his Bachelor's degree from 2010 to 2012. His education provided him with a strong technical background, equipping him with the necessary skills to excel in IT support roles. Additionally, he completed a course at Just IT in 2012, further enhancing his technical knowledge and expertise.
Early Career at Just IT and Greenwich School of Management
Hamza Butt began his career as a Recruitment Consultant at Just IT in 2012, where he worked for 11 months. He also briefly served as First Line IT Support at Greenwich School of Management for one month in the same year. These early roles contributed to his understanding of IT support and recruitment processes, laying the groundwork for his future positions in technical support.
Customer Service Skills Development
Throughout his career, Hamza Butt has developed strong customer service skills. He managed up to 300 passenger check-ins per day in a fast-paced environment, which enhanced his ability to handle customer inquiries and resolve issues efficiently. His experience in logging passenger problems and managing delays using a bespoke system further refined his skills in high-pressure situations.