Hannah Bentley
About Hannah Bentley
Hannah Bentley is a Merchant Services Technical Support Analyst with extensive experience in customer service and technical support roles. She has a Bachelor of Science in Mathematics from Troy University and has worked in various positions, consistently demonstrating strong performance in customer satisfaction and technical troubleshooting.
Current Role at Nuvei
Hannah Bentley serves as a Merchant Services Technical Support Analyst at Nuvei, a role she has held since 2019. In this position, she is responsible for providing technical support related to payment processing services. Her work involves ensuring compliance with security protocols to protect sensitive financial information during support interactions. Bentley has developed expertise in troubleshooting and resolving complex issues related to payment terminals, contributing to the overall efficiency of the support team.
Previous Work Experience
Before joining Nuvei, Hannah Bentley held several positions that contributed to her professional development. She worked as a Customer Solutions Professional at Real Time Resolutions, Inc. from 2015 to 2016, where she focused on customer service in the Phoenix, Arizona area. Prior to that, she served as a Customer Support Specialist at Consumer Cellular, Inc. in 2017 for two months. Additionally, she was a Property Acquisitions Assistant at Main Street Renewal from 2018 to 2019. Her early career included a role as a Student Worker at Troy University Library from 2014 to 2015.
Education and Academic Background
Hannah Bentley studied at Troy University, where she earned a Bachelor of Science (B.S.) degree in Mathematics. Her academic journey spanned five years, from 2010 to 2015. This educational background has provided her with a strong analytical foundation, which she applies in her current role in technical support.
Customer Service Skills
Throughout her career, Hannah Bentley has consistently demonstrated strong customer service skills. In her various roles, she has focused on meeting or exceeding performance metrics related to call handling efficiency and customer satisfaction. Her experience in customer-facing positions has equipped her with the ability to effectively address client needs and resolve issues promptly.