Igna Petrunova
About Igna Petrunova
Igna Petrunova is an Integration Specialist in Client Engagement & Marketing at Nuvei, where she has worked since 2024. With a background in technical support and team leadership at C3i Solutions, she specializes in managing integration projects and providing technical guidance to clients.
Work at Nuvei
Igna Petrunova has been employed at Nuvei as an Integration Specialist in Client Engagement & Marketing since 2024. In this role, she is responsible for managing ongoing integration projects that involve various internal departments and teams. She ensures that client interests are represented within the company. Her position also includes providing technical guidance to clients and analyzing errors and logs to deliver comprehensive insights for both clients and internal teams.
Experience at C3i Solutions
Prior to joining Nuvei, Igna Petrunova worked at C3i Solutions, an HCL Technologies company, for seven years. She started as a HelpDesk Analyst Level 1 from 2015 to 2016 and progressed to HelpDesk Analyst Level 2 from 2016 to 2017. In her final role as Team Lead from 2017 to 2024, she led refresher courses and mentored new employees. She was involved in providing technical support and managing client interactions.
Educational Background
Igna Petrunova holds a Master's degree in National Security from South-West University 'Neofit Rilski' Blagoevgrad, which she completed from 2013 to 2015. She also earned a Bachelor's degree in Applied Linguistics, focusing on English and Greek, from the same university between 2009 and 2013. Her educational background supports her roles in client engagement and technical analysis.
Professional Skills and Responsibilities
In her professional capacity, Igna Petrunova is adept at collecting and analyzing client requirements and translating them into product specifications. She plays a critical role in ensuring that client needs are met through effective communication and project management. Her experience in mentoring and leading teams enhances her ability to guide new employees and foster a collaborative work environment.
Previous Work Experience
Before her tenure at C3i Solutions, Igna Petrunova worked as a bartender at Weirs Beach Lobster Pound in the United States for three months in 2014. This early work experience contributed to her customer service skills, which are essential in her current roles in client engagement and technical support.