Kyle Parsons
About Kyle Parsons
Kyle Parsons is a Channel Support Specialist at Nuvei, where he has worked since 2019, and previously served as a Technical Support Specialist since 2016. He focuses on identifying trends in partner interactions to enhance processes and improve customer satisfaction.
Work at Nuvei
Kyle Parsons has been employed at Nuvei since 2016, initially serving as a Technical Support Specialist for eight years in Scottsdale, Arizona. In 2019, he transitioned to the role of Channel Support Specialist, where he has worked for five years. In his current position, he identifies trends in partner interactions to drive continuous process improvement. He also takes preventative measures to reduce repeat assistance requests from partners and customers, ensuring efficient support and service delivery.
Previous Experience
Before joining Nuvei, Kyle Parsons worked at Health Endeavors as a Technical Support Quality Assurance specialist from 2012 to 2016. During his four years in this role, he focused on maintaining high standards of technical support and quality assurance, contributing to the overall effectiveness of the support team.
Education and Expertise
Kyle Parsons completed his education at Paradise Valley High School, where he studied from 2006 to 2010. His academic background laid the foundation for his career in technical support and customer service. His expertise includes understanding partner buy rates and commissions, which enables him to effectively resolve concerns and manage difficult interactions with partners.
Skills and Responsibilities
In his role at Nuvei, Kyle Parsons is responsible for managing complex interactions with partners, aiming to foster loyalty and satisfaction. He utilizes his understanding of partner dynamics to address issues effectively. His proactive approach to identifying trends in partner interactions contributes to the continuous improvement of processes within the organization.