Laura Orjuela
About Laura Orjuela
Laura Orjuela is a Customer Service Leader for LATAM at Nuvei, with extensive experience in customer service and financial management. She has a background in industrial engineering and has developed strong interpersonal and communication skills throughout her career.
Current Role at Nuvei
Laura Orjuela serves as the Customer Service Leader for the Latin American region at Nuvei since 2022. In this role, she oversees customer service operations, ensuring high standards of service delivery. Her leadership is focused on enhancing customer satisfaction and fostering team performance. Prior to this position, she worked as a Senior Customer Service Agent at Nuvei from 2020 to 2022, where she gained valuable experience in managing customer interactions.
Previous Experience at COOMEVA
Laura Orjuela worked at COOMEVA in various capacities from 2013 to 2017. Initially, she served as an Aprendiz for seven months, where she gained foundational skills in customer service. Following this, she took on the role of Orientadora for three years, further developing her expertise in customer relations and service management within a financial context.
Educational Background
Laura Orjuela has a diverse educational background. She studied at Universidad ICESI, focusing on financial services and management, and earned a recognition for her goal-oriented approach in 2015. She is currently pursuing a degree in Industrial Engineering at Universidad Nacional Abierta y a Distancia - UNAD Colombia, which she began in 2019. Additionally, she has completed customer service training at Ikonversa in Madrid and is studying English at the British Council since 2022.
Skills and Expertise
Laura possesses strong interpersonal relationship management skills, essential for effective leadership in customer service. She has demonstrated a commitment to achieving goals and delivering positive results throughout her career. Her background in industrial engineering provides her with analytical and problem-solving skills that enhance her customer service capabilities. Additionally, she has experience in handling customer interactions in both in-person and digital formats, particularly in the financial sector.