Louis Thibeault
About Louis Thibeault
Louis Thibeault is a Relationship Manager at Nuvei, where he has worked since 2017. He has a diverse background in customer relations, having previously founded Spiceoholic and held various roles at TELUS, Laser Quest, and Pivotal Payments.
Work at Nuvei
Louis Thibeault has been employed at Nuvei as a Relationship Manager since 2017. In this role, he acts as the primary contact for all business needs of existing VIP clientele. His responsibilities include providing merchant and technical support, ensuring a seamless experience for high-volume customers. Thibeault focuses on the continuous review and improvement of payment processing needs, promoting growth through innovative products and solutions tailored to client requirements.
Previous Experience
Before joining Nuvei, Louis Thibeault worked at Pivotal Payments as a New Account Coordinator and Trainer from 2011 to 2017. His earlier roles include serving as a Sales Representative and Loyalty and Retention Representative at TELUS between 2007 and 2010. Additionally, he held positions at Laser Quest, where he progressed from Assistant Manager to Manager from 2003 to 2007. His diverse background in customer service and management has equipped him with skills in relationship management.
Education and Expertise
Louis Thibeault's educational background includes studies at CÉGEP Ahuntsic, where he earned a DEC in Arts et Lettres with a focus on Cinema. He also attended L'academie culinaire de Montréal, achieving a certification in Culinary Arts/Chef Training. In 2013, he furthered his culinary education at The Hong Kong University of Science and Technology, obtaining a certificate in The Science of Gastronomy. This diverse educational background supports his expertise in customer relations and service management.
Background
Louis Thibeault has a varied professional history that spans multiple industries, including technology and hospitality. He began his career in customer service roles, gradually advancing to management positions. His entrepreneurial experience includes founding Spiceoholic, where he worked from 2014 to 2020. Thibeault's extensive experience in managing relationships with VIP high-volume customers across regions such as the US, Canada, and Europe has been a significant aspect of his career.