Marcus Decommarmond
About Marcus Decommarmond
Marcus Decommarmond is a Quality Assurance professional with extensive experience in customer service and technical support roles in the Montreal, Canada Area. He has worked for several companies, including Shaw Direct, Directed, and TTEC, before joining Nuvei in 2020.
Work at Nuvei
Marcus Decommarmond has been employed at Nuvei since 2020, where he holds the position of Quality Assurance. His role involves ensuring the quality and reliability of products and services offered by the company. Nuvei is known for its payment technology solutions, and Marcus contributes to maintaining high standards in the company's offerings.
Previous Experience in Quality Assurance
Before joining Nuvei, Marcus worked at TTEC as a Quality Assurance Specialist from 2017 to 2019. In this role, he was responsible for evaluating customer service interactions and ensuring compliance with company standards. He later served as a Customer Service Team Lead at TTEC from 2019 to 2020, where he oversaw customer service operations and guided team performance.
Customer Service Background
Marcus has a solid background in customer service, having worked as a Customer Service Representative at Directed from 2015 to 2016. His experience in customer-facing roles began earlier at Shaw Direct, where he served as a Technical Service Representative from 2010 to 2013. These positions provided him with valuable insights into customer needs and service delivery.
Education and Expertise
Marcus Decommarmond completed his high school education at Saint-luc. His educational background laid the foundation for his career in customer service and quality assurance. His expertise has been developed through various roles in the industry, focusing on quality control and customer satisfaction.