Nicole Colbert, Cpm
About Nicole Colbert, Cpm
Nicole Colbert is the Director of Product Integrations for North America at Nuvei, where she has worked since 2017. She has a background in international operations and product management, previously serving as Director at First Data Corporation for nine years.
Work at Nuvei
Nicole Colbert has served as the Director of Product Integrations for North America at Nuvei since 2017. In this role, she is responsible for reporting weekly to senior leaders on service level agreements and retention efforts. She manages a team of case managers and leasing agents within a fast-paced operational support environment. Her leadership focuses on enhancing team efficiency and integration, which includes developing a new hire training program aimed at improving operational performance.
Previous Experience at First Data Corporation
Before joining Nuvei, Nicole Colbert worked at First Data Corporation for nine years, from 2008 to 2017. In her role as Director of International Operations and Product Management, she oversaw various operational aspects and product management initiatives. Her responsibilities included supervising the resolution of high-value account inquiries and escalations, ensuring timely resolution and customer retention.
Education and Expertise
Nicole Colbert has a strong educational background in communications and product management. She studied at the University of Maryland Baltimore County, where she achieved a degree in Communications. Additionally, she attended Hagerstown Community College, earning a degree in Communications and Journalism. To further her expertise in product management, she completed a certification program at AIPMM, focusing on Product Management and Marketing.
Leadership and Team Management
In her current role at Nuvei, Nicole Colbert manages an elite team of case managers and leasing agents. She emphasizes operational support and team efficiency, which is reflected in her development of a new hire training program. Her leadership style includes monitoring service level agreements and retention efforts, ensuring that her team meets organizational goals and maintains high standards of service.