Nikolay Zhelyazkov
About Nikolay Zhelyazkov
Nikolay Zhelyazkov is a Tech Support Specialist - Tier 2 currently employed at Nuvei in Sofia, Bulgaria. He has extensive experience in technical support roles, having previously worked at Sutherland and Advent Group, and holds a Bachelor's degree in Tourism and Travel Services Management.
Work at Nuvei
Nikolay Zhelyazkov has been employed at Nuvei as a Tech Support Specialist - Tier 2 since 2021. His role involves providing technical support and assistance to clients, ensuring that their issues are resolved efficiently. His experience in this position has contributed to maintaining high levels of customer satisfaction and operational efficiency within the company.
Previous Experience at Sutherland
Before joining Nuvei, Zhelyazkov worked at Sutherland for a total of five years. He served as a Technical Support Engineer for NetApp from 2019 to 2021, where he handled complex technical issues. Prior to that, he was a Technical Support Representative for Business Applications - Google from 2016 to 2019, providing support for various Google services and applications.
Early Career at Advent Group and TUI
Zhelyazkov began his career as a Media Assistant at Advent Group from 2015 to 2016, where he supported media operations. He also worked as an Airport Coordinator at TUI in 2014 for five months, managing airport operations and customer service at Bourgas Airport.
Education and Expertise
Zhelyazkov holds a Bachelor’s Degree in Tourism and Travel Services Management from Prof. Dr Asen Zlatarov University, where he studied from 2010 to 2016. He also completed his high school education at the Professional School of Electrotechnics and Electronics 'Konstantin Fotinov', specializing in Computer Technics and Technology from 2007 to 2010.