Ohad Shoan
About Ohad Shoan
Ohad Shoan is a Customer Success Director with extensive experience in building customer relationships and managing IT services. He has a strong background in business management and law, having held various roles in the IT sector, including leadership positions at Ness Technologies and Nuvei.
Work at Nuvei
Ohad Shoan has been serving as the Customer Success Director at Nuvei since 2021. In this role, he focuses on building and maintaining strong relationships with customers as part of outsourced services. He leads outsourced technical support teams to ensure that both functional and technical requirements are met for clients. His responsibilities include providing multi-disciplinary professional support and delivering managed services that offer robust technical solutions to various outsourced customers.
Previous Experience at Ness Technologies
Prior to joining Nuvei, Ohad Shoan worked at Ness Technologies from 2006 to 2021. He held multiple roles, including IT System Administrator at Applied Materials and later served as Business Unit Manager and Senior Program Manager for Cloud Solutions. During his nine years at Ness Technologies, he managed P&L business unit objectives and results within the IT managed services sector, demonstrating his capability in overseeing complex projects and teams.
Education and Expertise
Ohad Shoan has an extensive educational background. He earned a Bachelor of Laws (LLB) from the Academic Center for Law and Science, completing his studies from 2015 to 2017. He also holds a Master of Business Administration (MBA) from Tel Aviv University, where he studied Accounting, Finance, and Marketing from 2001 to 2004. Additionally, he obtained a Bachelor's degree in Business Management, Finance, and Insurance Proficiency from Netanya Academic College, studying from 1998 to 2001.
Leadership and Employee Support
In his professional roles, Ohad Shoan emphasizes the importance of empowering and supporting employees to succeed. He fosters a personal and supportive work environment, which contributes to team effectiveness and customer satisfaction. His leadership style focuses on collaboration and ensuring that team members have the resources and guidance needed to meet their objectives.