Princekyna De Johnette
About Princekyna De Johnette
Princekyna De Johnette is an experienced Incident Problem Manager with over 18 years in IT leadership roles, specializing in Incident Management and Service Delivery. Currently at Nuvei, she utilizes innovative technologies to enhance project outcomes and trains staff to improve work quality.
Work at Nuvei
Princekyna De Johnette has served as an Incident Problem Manager at Nuvei since 2019. In this role, she acts as a single point of contact for communication between Nuvei, customers, and stakeholders regarding incident management. Her responsibilities include utilizing current technologies and innovative techniques to develop technical solutions throughout all project phases. She has contributed to enhancing service delivery and incident management processes within the organization.
Previous Experience in IT
Prior to her role at Nuvei, Princekyna De Johnette held several positions in the IT sector. She worked at Choice Hotels International as a Network Operations Analyst from 2016 to 2018, and at Mind Tree Consulting Private Limited as a Desktop Services/Project Leadership/Incident Analyst from 2018 to 2019. She began her career in IT as a Help Desk Specialist at Associated Asset Management in 2015. Her extensive experience spans over 18 years in various IT leadership roles, focusing on incident management and service delivery.
Education and Expertise
Princekyna De Johnette has a solid educational background in technology and legal studies. She studied Computer Science at Robert Morris University - Illinois, where she earned an Associate degree. Additionally, she attended City Colleges of Chicago - Harold Washington College, also achieving an Associate degree. She furthered her education in the legal field by studying Paralegal at Northwestern Business College. Her educational qualifications complement her extensive experience in IT.
Training and Development Skills
In her professional roles, Princekyna De Johnette has focused on training staff to enhance both the quality of work and the quality of life within the workplace. She possesses refined analytical and critical thinking skills, which enable her to adapt strategies to meet evolving priorities and address emergent issues effectively. Her commitment to staff development reflects her leadership approach in incident management and service delivery.
Career Timeline
Princekyna De Johnette's career spans several key positions in the IT industry. She worked as a Project Coordinator at Ajilon Legal from 2004 to 2005, followed by her role as a Help Desk Specialist at Associated Asset Management in 2015. She then served as a Network Operations Analyst at Choice Hotels International from 2016 to 2018, before moving to Mind Tree Consulting Private Limited for 11 months in 2019. Since 2019, she has been with Nuvei, where she continues to apply her expertise in incident management.