Raymond Arsenault
About Raymond Arsenault
Raymond Arsenault is a Relationship Manager at Nuvei, where he has worked since 2018 in the Montreal, Canada area. He specializes in PCI compliance and manages VIP client relations while focusing on process improvement within the contact center.
Work at Nuvei
Raymond Arsenault has been serving as a Relationship Manager at Nuvei since 2018. In this role, he specializes in managing VIP clients, ensuring their customer service and technical inquiries are addressed efficiently. He focuses on reviewing and improving processes and operations to enhance the performance of the contact center. Additionally, he is actively involved in identifying growth and sales opportunities to improve the overall client experience.
Education and Expertise
Raymond Arsenault studied at CEGEP - John Abbott College, where he earned a Diploma of College Studies (DEC) in Commerce from 2009 to 2012. He then attended Concordia University, achieving a Bachelor of Arts (B.A.) in Political Science and Government from 2012 to 2016. He possesses expertise in PCI compliance, which is essential for maintaining secure transactions within the financial services industry.
Background
Before joining Nuvei, Raymond Arsenault worked as a Resolution Specialist at Pivotal Payments from 2016 to 2018. This role provided him with valuable experience in addressing client issues and enhancing service delivery. His background in both commerce and political science contributes to his understanding of client relationships and operational processes.
Achievements
During his tenure at Nuvei, Raymond Arsenault has focused on improving client service and operational efficiency. His involvement in identifying growth and sales opportunities has contributed to enhancing the client experience. His expertise in PCI compliance further supports the secure handling of transactions, aligning with industry standards.