Rosalinda Hernandez
About Rosalinda Hernandez
Rosalinda Hernandez serves as the Team Lead for SMB Underwriting at Nuvei, where she has worked since 2017. With a background in customer service and experience as a SAR Associate at Discover Financial Services, she specializes in high-level customer verification and resolving escalated issues.
Work at Nuvei
Rosalinda Hernandez has been employed at Nuvei since 2017, serving as the Team Lead for SMB Underwriting. In this role, she is responsible for overseeing the underwriting process for small and medium-sized businesses. Her duties include verifying law enforcement credentials and initiating high-level customer verification processes on high-risk credit card accounts. She also handles escalated customer issues, ensuring resolution and maintaining customer satisfaction.
Previous Experience at Discover Financial Services
Before joining Nuvei, Rosalinda Hernandez worked at Discover Financial Services as a SAR Associate from 2010 to 2016. During her six years in this position, based in the Phoenix, Arizona area, she focused on compliance and risk management. Her experience at Discover helped her develop skills in customer service and issue resolution, which she applies in her current role.
Education and Expertise
Rosalinda Hernandez has pursued her education at Glendale Community College, where she has been studying Pre-Requisite courses since 2009. She completed her high school education at Deer Valley High School, earning a High School Diploma from 2004 to 2008. Her educational background supports her expertise in underwriting and customer service.
Customer Service Skills
In her current role at Nuvei, Rosalinda Hernandez provides excellent customer service to achieve desired results. She is adept at handling escalated customer issues, demonstrating her commitment to resolving problems and ensuring customer satisfaction. Her ability to manage high-risk credit card accounts further highlights her skills in customer verification and risk assessment.