Shawn Mc Millan
About Shawn Mc Millan
Shawn McMillan is a Solution Engineer at Nuvei, where he has worked since 2021. He has extensive experience in customer experience and technical support roles, particularly during his time at Sage and Cybersource.
Work at Nuvei
Shawn Mc Millan has been employed at Nuvei as a Solution Engineer since 2021. In this role, he focuses on providing technical solutions and support to clients, leveraging his extensive background in customer relations and technical support. His experience in the payments industry contributes to his effectiveness in addressing client needs and enhancing their experience with Nuvei's services.
Previous Experience at Sage
Prior to joining Nuvei, Shawn Mc Millan held multiple positions at Sage. He served as Customer Relations Team Manager from 2012 to 2015, where he managed customer interactions and improved service delivery. He also worked as a Technical Support Consultant from 2007 to 2012, providing technical assistance to customers. Additionally, he was a Channel Account Manager from 2015 to 2019, focusing on managing partnerships and channel sales.
Experience at Cybersource
Before his tenure at Nuvei, Shawn Mc Millan worked at Cybersource as an Implementation Manager. In this position, he was responsible for overseeing the implementation of payment solutions, ensuring that clients received the necessary support during the integration process. His role required a blend of technical knowledge and customer service skills.
Education and Expertise
Shawn Mc Millan studied at Leeds Beckett University, where he earned a Bachelor of Science degree in Creative Music and Sound Technology from 2001 to 2004. This educational background provides him with a unique perspective on technology and its applications, particularly in the context of customer experience and technical support.