Wally Banks
About Wally Banks
Wally Banks is a Quality Assurance Coach currently working at Nuvei in Scottsdale, Arizona. He has extensive experience in quality assurance and customer service, having held various roles in companies such as Progressive Insurance, Bank of America, and JPMorgan Chase Bank.
Work at Nuvei
Wally Banks has been employed at Nuvei as a Quality Assurance Coach since 2022. In this role, he focuses on maintaining quality standards and enhancing the overall customer experience. His responsibilities include preparing reports that indicate agent statistics and their understanding of content and expectations. He also participates in special projects related to training and quality assurance, ensuring that the team meets its quality objectives.
Previous Experience in Quality Assurance
Prior to his current position, Wally Banks held various roles in quality assurance across multiple organizations. He worked as a Quality Analyst at Bank of America from 2007 to 2011, where he contributed to quality assessments and improvements. He also served as a Quality Analyst II at JPMorgan Chase Bank, N.A. for 10 months in 2011. His experience in these roles has equipped him with a strong understanding of quality assurance requirements and customer service ethics.
Career Background
Wally Banks has a diverse professional background, having worked in various capacities across different industries. His career began at CBC Companies as a Processor from 2003 to 2006. He then transitioned to Progressive Insurance as a Policy Services Specialist for one year in 2006-2007. Additionally, he has experience in the hospitality sector, having worked as a Night Auditor at Marriott International in 2019. His work history also includes roles as a Driver Partner at goPuff and as a Driver for Uber.
Education and Expertise
While specific educational details are not provided, Wally Banks has developed expertise in quality assurance and customer service through his extensive work experience. His roles have required him to understand quality assurance requirements and maintain strong relationships across various functions. This expertise is evident in his current position at Nuvei, where he applies his knowledge to enhance team performance and service quality.