Christopher Desmarais
About Christopher Desmarais
Christopher Desmarais is a Manager of Customer Success at Nuvolo, where he has implemented innovative customer success strategies and achieved significant renewal goals. He has a diverse background in customer success roles across multiple companies, including Kronos and Kimble Applications.
Current Role at Nuvolo
Christopher Desmarais serves as the Manager of Customer Success at Nuvolo, a position he has held since 2022. In this role, he focuses on enhancing customer engagement and satisfaction. He has successfully implemented a new digital approach to customer success, which includes designing processes for managing a larger customer base through enablement tools and proactive outreach programs. His leadership has contributed to achieving a team renewal goal exceeding 95% and consistently bringing in around 110% of total Annual Recurring Revenue (ARR).
Previous Experience at Nuvolo
Before becoming the Manager of Customer Success, Christopher worked at Nuvolo as a Customer Success Manager (Operations) from 2021 to 2023. During this time, he was instrumental in hiring a new team dedicated to managing renewals, webinars, email tracking, and communication. His approach focused on aligning team members' specific skills with their career goals, thereby enhancing overall team performance.
Career Background
Christopher Desmarais has a diverse career in customer success and client support. He began his career at Thomson Reuters as a Client Support Specialist from 2011 to 2012. He then transitioned to SS&C Technologies, where he held two roles: Client Support Specialist from 2012 to 2015 and Product Consultant from 2013 to 2015. Following this, he worked at Kimble Applications as Customer Success Ops from 2019 to 2021 before joining Nuvolo.
Education and Qualifications
Christopher Desmarais studied at the University of Massachusetts Lowell, where he earned a Bachelor of Business Administration (BA) in Business Administration and Management from 2010 to 2012. Prior to that, he attended Middlesex Community College, achieving an Associate's degree in Accounting and Business/Management from 2008 to 2010. His educational background provides a solid foundation for his roles in customer success and management.