Craig Heyer
About Craig Heyer
Craig Heyer is a Customer Success Manager at Nuvolo, where he has worked since 2020. He has extensive experience in project management and customer success, having previously held roles at Medscape, EmblemHealth, and BD.
Current Role at Nuvolo
Craig Heyer serves as a Customer Success Manager at Nuvolo, a position he has held since 2020. In this role, he manages a portfolio of 25-30 Fortune 500 accounts, contributing to over $3 million in annual recurring revenue. He is responsible for conducting Executive Business Reviews to measure return on investment (ROI) and identify strategic initiatives. Additionally, he mentors and supervises Customer Success team members, providing training and feedback to enhance team performance.
Previous Experience at Medscape
Before joining Nuvolo, Craig Heyer worked at Medscape as a Senior Program Manager from 2012 to 2015. During his three years in this role, he operated in the Greater New York City Area. His responsibilities included overseeing program initiatives and ensuring the successful execution of projects within the organization.
Professional Background in Project Management
Craig Heyer has extensive experience in project management, having held various positions across multiple organizations. He worked as a Senior Digital Project Manager (Contractor) at Haymarket Media Group for one month in 2015. He also served as a Senior Project Specialist at EmblemHealth from 2006 to 2012, and as a Senior Account Manager at BGB Group from 2015 to 2016. Additionally, he was a Senior Communications Specialist (Contractor) at BD from 2017 to 2018.
Education and Academic Background
Craig Heyer studied at the University of Hartford, where he earned a Bachelor of Arts degree in Mass Communications. He also completed his high school education at New Milford High School, achieving a High School Diploma. His educational background has provided him with a solid foundation for his career in communications and project management.