Kristina Yotsova
About Kristina Yotsova
Kristina Yotsova is a ServiceNow Implementation Specialist at Nuvolo, where she has worked since 2019. She has a background in IT consulting and software support, with previous roles at various companies in Bulgaria.
Work at Nuvolo
Kristina Yotsova has been employed at Nuvolo as a ServiceNow Implementation Specialist since 2019. In this role, she is responsible for implementing ServiceNow solutions, focusing on optimizing workflows and enhancing service delivery. Her tenure at Nuvolo spans five years, during which she has contributed to various projects aimed at improving operational efficiency.
Previous Experience in IT Consulting
Before joining Nuvolo, Kristina worked as an IT Consultant at Do IT Wise from 2018 to 2019. Her role involved providing technical guidance and support to clients, helping them navigate IT challenges. This position lasted for seven months and allowed her to develop her consulting skills in a practical environment.
Background in Software Support
Kristina's career in technology began at Software Group BG Ltd, where she served as a Software Support Engineer from 2016 to 2018. Over two years, she provided support for software applications, troubleshooting issues, and ensuring customer satisfaction. This experience laid the foundation for her subsequent roles in IT.
Educational Qualifications
Kristina studied at Sofia University St. Kliment Ohridski, where she achieved a degree in Communications and Physical Electronics. This educational background equipped her with a solid understanding of technical concepts and communication strategies, which she applies in her professional roles.
Early Career in IT Operations
Kristina began her career in the IT field as an IT Operator at International Asset Bank AD in 2014, where she worked for eight months. She later transitioned to a role as a Network Operations Center Technician at Novatel, serving from 2014 to 2016. These early experiences provided her with foundational skills in IT operations and network management.