Lilia Kezim Taleb
About Lilia Kezim Taleb
Lilia Kezim Taleb serves as the Director of Customer Success at Nuvolo, a position she has held since 2022. With extensive experience in customer success roles across various companies, she excels in communication and problem-solving, and has developed strategies for customer retention and expansion.
Work at Nuvolo
Lilia Kezim Taleb has been serving as the Director of Customer Success at Nuvolo since 2022. In this role, she focuses on enhancing customer satisfaction and retention through effective management strategies. Her experience in customer success management allows her to leverage SaaS complexities to improve customer-centric approaches. Prior to her current position, she worked at Nuvolo as the Manager of Customer Success from 2021 to 2022.
Previous Experience in Customer Success
Before joining Nuvolo, Lilia held various positions in customer success management. She worked at endpoint Clinical as the Customer Success Operations Manager from 2020 to 2021. Additionally, she was a Customer Success Manager at TraceLink from 2015 to 2018 and later served as the Manager of Customer Success at TraceLink from 2018 to 2020. Her roles involved developing innovative strategies aimed at customer retention and expansion.
Education and Expertise
Lilia Kezim Taleb earned her Bachelor of Science degree in Business Administration and Management from Merrimack College, where she studied from 2004 to 2008. Her educational background provides a strong foundation for her expertise in customer success management, particularly in SaaS environments. She possesses exceptional communication and problem-solving skills, which contribute to her effectiveness in her current role.
Background in Recruitment
Earlier in her career, Lilia worked as a Technical Recruiter at John Galt Staffing from 2008 to 2009. This experience in recruitment has likely contributed to her understanding of team dynamics and customer engagement, enhancing her capabilities in customer success roles.