Michelle Noonan
About Michelle Noonan
Michelle Noonan is a Customer Success Manager II specializing in Healthcare and Life Sciences at Nuvolo, with over 15 years of experience in SaaS and high-tech environments. She has held various roles in customer success and sales operations across multiple companies, focusing on customer advocacy and relationship building.
Current Role at Nuvolo
Michelle Noonan serves as Customer Success Manager II in the Healthcare & Life Sciences sector at Nuvolo. She has been in this position since 2023, working remotely from Virginia, United States. In her role, she focuses on ensuring that client needs are met throughout the customer revenue lifecycle, acting as the voice of the client within the organization.
Previous Experience in Customer Success
Prior to her current position, Michelle Noonan worked as an Enterprise Customer Success Manager at Level Access from 2017 to 2020. She spent three years in this role in Vienna, Virginia, where she developed her expertise in customer advocacy and relationship building. Following her tenure at Level Access, she served as a Customer Success Manager at Upland Software for nine months in 2020-2021, working remotely from Virginia.
Background in Sales Operations
Michelle Noonan has a background in sales operations, having held the position of Director of Sales Operations Programs at Symbol Technologies for one year in 2003-2004. Additionally, she was the Director of Wholesale Operations and Account Services at MCI Telecommunications Corporation, Worldcom, MFS, and UUNET for six years from 1996 to 2002 in Ashburn, Virginia. She also served as Vice President of Sales Operations at 4G Partners LLC for one year in 2007-2008.
Education and Expertise
Michelle Noonan holds a Bachelor's degree in Retailing and Retail Operations from Syracuse University. With over 15 years of experience in SaaS and high-tech environments, she specializes in understanding business priorities and identifying growth opportunities for clients. Her educational background complements her extensive professional experience in customer success and sales operations.
Professional Skills and Specializations
Michelle Noonan specializes in customer advocacy and relationship management, focusing on aligning client needs with business objectives. Her expertise includes identifying growth opportunities and ensuring that client expectations are met throughout the customer revenue lifecycle. This skill set has been developed through her various roles in customer success and sales operations across multiple organizations.