Darragh Hogan
About Darragh Hogan
Darragh Hogan is a Product Support Manager at NVT Phybridge, where he has worked since 2009. He oversees product documentation and manages various responsibilities, including product testing and sales engineering, to enhance customer support.
Work at NVT Phybridge
Darragh Hogan has served as the Product Support Manager at NVT Phybridge since 2009. In this role, he oversees the creation and maintenance of product documentation to enhance customer support. His responsibilities include managing product testing, sales engineering, and IT functions. Hogan emphasizes the importance of ensuring that every customer interaction is process-driven while also providing an exceptional support experience.
Previous Experience at Gandinnovations
Before joining NVT Phybridge, Darragh Hogan worked at Gandinnovations as Help Desk Support from 2007 to 2009. During his two years in this position, he gained valuable experience in customer support and technical assistance, which contributed to his skill set in product support management.
Education and Expertise
Darragh Hogan studied at the University of Toronto, where he achieved a degree in English Language and Literature, General, from 2002 to 2003. This educational background provides him with strong communication skills, which are essential in his current role in product support management.
Diverse Range of Responsibilities
In his current position, Darragh Hogan manages a diverse range of responsibilities that include product testing, sales engineering, and IT. This multifaceted role allows him to integrate various aspects of product support, ensuring comprehensive service delivery to customers.