Amanda Jennewein (She/Her/Hers)
About Amanda Jennewein (She/Her/Hers)
Amanda Jennewein is a Manager of Partner Support at Norrøna Sport AS and has extensive experience in customer support and product testing. She has worked in various roles at companies like Apple and Jama Software, contributing to process improvement and innovation in multiple fields.
Work at NWEA
Amanda Jennewein serves as the Manager of Partner Support at NWEA, a position she has held since 2019. In this role, she focuses on enhancing partner relationships and ensuring effective communication between stakeholders. Her responsibilities include overseeing support operations and implementing strategies to improve service delivery. Amanda's work contributes to the overall mission of NWEA in providing educational assessments and insights.
Current Role at Jama Software
Amanda Jennewein has been working at Jama Software as the Manager of Customer Support and Enterprise Support Management/Operations since 2021. In this capacity, she plays a critical role in managing customer interactions and ensuring that enterprise clients receive the necessary support. Her involvement includes utilizing Jama Connect™ to minimize product failure risks and ensure compliance, which is essential for maintaining high standards in customer service.
Experience at Norrøna Sport AS
Since 2019, Amanda Jennewein has been a Product Tester at Norrøna Sport AS, located in the Portland, Oregon area. In this role, she evaluates products to ensure they meet quality standards and performance expectations. Her contributions focus on process improvement and risk mitigation, particularly through the development of Living Requirements™ that integrate various activities related to product development and testing.
Previous Employment at Apple
Amanda Jennewein worked at Apple for five years, from 2014 to 2019, where she held the position of Manager. Her responsibilities included overseeing operations and managing teams to enhance customer experience. Prior to this role, she served as an Apple Specialist for five months in 2009. Her experience at Apple provided her with valuable skills in customer support and team management.
Educational Background
Amanda Jennewein holds a Bachelor of Science and a Bachelor of Arts from Missouri Baptist University, where she studied Communications & Humanities/Religious Studies from 1999 to 2004. Additionally, she achieved a Spanish level C1 certification from Universitat de Barcelona in 2006. In 2018, she completed a Certificate in Human Resources Management/Personnel Administration from Portland State University. This diverse educational background supports her roles in management and customer support.