Austin Christian
About Austin Christian
Austin Christian serves as the Director of Service Fulfillment and Operations at NWEA, where he focuses on utilizing data storytelling to enhance organizational performance. He also contributes to customer experience initiatives as an advisory board member at the Tombolo Institute at Bellevue College.
Work at NWEA
Austin Christian has held the position of Director, Service Fulfillment and Operations at NWEA since 2014. In this role, he focuses on optimizing service delivery and operational efficiency within the organization. His responsibilities include overseeing the fulfillment of services and ensuring that operational processes align with organizational goals. His tenure at NWEA spans over 10 years, during which he has contributed to various initiatives aimed at enhancing service quality.
Education and Expertise
Austin Christian studied at Portland Community College, where he pursued a degree in Business Administration and Management. He achieved an Associate of Arts and Sciences (AAS) from 2013 to 2018. His educational background provides a foundation for his expertise in organizational improvement and customer experience management. He emphasizes the importance of storytelling through data to identify opportunities for enhancing operational performance.
Background
Prior to his current role at NWEA, Austin Christian worked at Apple as a Genius from 2010 to 2013 in the Portland, Oregon area. This experience allowed him to develop strong customer service skills and a deep understanding of customer needs. His professional journey reflects a commitment to enhancing customer experiences and operational effectiveness.
Advisory Board Involvement
Austin Christian serves on the advisory board for a Customer Experience certificate program. In this capacity, he provides insights and expertise on creating exceptional customer experiences. His involvement in this program reflects his passion for enhancing customer interactions and sharing knowledge with others in the field.
Current Role at Tombolo Institute
Since 2022, Austin Christian has been an Advisory Board Member at the Tombolo Institute at Bellevue College. His role involves contributing to the development of programs that focus on customer experience and operational excellence. This position allows him to leverage his experience and knowledge to influence educational initiatives in the Portland, Oregon area.