Caren Frykland
About Caren Frykland
Caren Frykland is a Senior Operations Analyst specializing in Partner Accounts at Nwea, where she has worked since 2019. With a background in customer service and project administration, she has developed skills in data analytics and process improvement throughout her career.
Current Role at NWEA
Caren Frykland currently serves as a Senior Operations Analyst for Partner Accounts at NWEA. She has held this position since 2019, contributing to the organization's operational efficiency and strategic initiatives. In her role, she focuses on analyzing partner account operations and implementing solutions that enhance performance and collaboration.
Previous Experience at NWEA
Prior to her current role, Caren Frykland worked at NWEA in various capacities. She served as a Project Administrator in Sales Operations from 2015 to 2019, where she managed projects that supported sales initiatives. Additionally, she was a Sales Support Specialist from 2011 to 2015, providing essential support to the sales team and enhancing operational workflows.
Background in Customer Service
Caren Frykland began her career as a Customer Service Representative at Bank of America, where she worked from 1993 to 1999. This six-year experience in customer service equipped her with skills in communication and problem-solving, which she later applied in her operational roles.
Educational Qualifications
Caren Frykland has a diverse educational background. She studied Humanities with a focus on American Studies at San Jose State University, earning a Bachelor of Arts degree from 1997 to 1999. Additionally, she attended Mt. Hood Community College, where she studied Accounting from 2008 to 2009, further enhancing her analytical skills.
Skills and Expertise
Caren Frykland possesses strong skills in troubleshooting and implementing creative solutions to streamline business processes. She has developed and delivered process training and documentation, which has improved team efficiency and knowledge sharing. Her passion for data analytics drives her focus on interpreting data to inform strategic decisions.