Derek Hansell
About Derek Hansell
Derek Hansell is an IT Manager with extensive experience in technology support and management across various organizations. He currently works at NWEA and has a background that includes roles at Questar Assessment Inc., Crum & Forster, and Imagine IT, Inc.
Current Role at NWEA
Derek Hansell serves as the IT Manager at NWEA, a position he has held since 2022. He works in Bloomington, Minnesota, and is involved in overseeing IT operations and strategies. His role includes managing IT services and ensuring effective technology support for the organization. Hansell joined NWEA as part of an acquisition, which highlights his experience in managing transitions during corporate mergers.
Previous Experience in IT Management
Prior to his current role, Derek Hansell held various positions in IT management. He worked at Questar Assessment Inc. as Manager of IT Corporate Services from 2021 to 2022 and as IT End-User Experience Manager from 2019 to 2020. His experience also includes serving as Technical Services Manager at Imagine IT, Inc. from 2014 to 2019, where he focused on enhancing IT services and support.
Technical Support Background
Derek Hansell has a solid background in technical support roles. He worked as a Desktop Support Analyst at Crum & Forster from 2010 to 2012 and as an IT Help Desk Analyst at Ikaria, LLC from 2008 to 2010. Additionally, he served as a Technology Support Analyst at UnitedHealth Technologies for seven months in 2008. These roles contributed to his expertise in addressing technical issues and providing user support.
Educational Qualifications
Derek Hansell earned a Bachelor of Arts degree from the University of Minnesota, where he studied Professional Journalism, Sociology, and New Media Studies from 2004 to 2007. He also attended the University of Florida for one year, focusing on Sociology. His educational background provides a foundation for his analytical and communication skills in the IT field.
Advocacy for IT Customer Relations
Derek Hansell advocates for enhancing IT relationships through customer education and collaboration. He focuses on improving customer interactions with technology by addressing root causes of issues rather than just symptoms. His approach emphasizes the importance of understanding user needs and fostering effective communication within IT services.