Jan La Rocca
About Jan La Rocca
Jan La Rocca serves as the Senior Vice President of Partner Services at Nwea, where he has worked since 2014. He has extensive experience in support and customer services across various organizations, including roles at Nwea, Centrisoft, and Cfi.
Current Role at NWEA
Jan La Rocca serves as the Senior Vice President of Partner Services at NWEA, a position held since 2014. In this role, La Rocca oversees various functions, including Implementation, Technical Support, and Program Management. La Rocca has been instrumental in developing User Assistance and Technical Consulting services, enhancing the overall support structure for partners. Additionally, La Rocca leads Professional Development Operations and Service initiatives, contributing to the organization's mission of supporting educational institutions.
Previous Experience at NWEA
Prior to the current role, Jan La Rocca worked at NWEA in multiple capacities. From 2006 to 2009, La Rocca served as the Director of Partner Support Services for three years. Subsequently, La Rocca became the Senior Director of Partner Support Services and Program Management, holding this position for two years until 2009. These roles involved managing partner relationships and enhancing support services, laying the groundwork for current initiatives.
Career Background
Jan La Rocca has an extensive career in support and customer services. Before joining NWEA, La Rocca worked at Centrisoft as the Director of Support Services from 2005 to 2007. Additionally, La Rocca held the position of Director of Support and Customer Services at CFI from 1992 to 2004 and at Harland Financial Solutions during the same period. This diverse experience has contributed to a strong foundation in managing customer support operations.
Educational Background
Jan La Rocca studied at Portland State University, where a Bachelor of Arts degree was obtained. The academic focus included Mathematics, Japanese, Management, Japanese Language, Information Systems, and Business. This educational background, combined with earlier studies at Sheridan High School, has provided a solid foundation for a career in support services and management.