Karen Evans
About Karen Evans
Karen Evans is a Service Desk Professional with extensive experience in technical support and customer service roles. She has worked at various organizations, including NWEA, Washington County, and Atos, and holds an Associate of Applied Science in Computer Information Systems - Network Administration from Portland Community College.
Current Role at NWEA
Karen Evans has been employed at NWEA as a Service Desk Professional since 2018. In this role, she provides technical support and assistance to users, ensuring efficient operation of services. Her position is based in the Portland, Oregon area, where she has accumulated over six years of experience in this capacity.
Previous Employment History
Prior to her current role, Karen Evans held several positions in technical support and related fields. She worked at Food Services of America as a Hardware Support Technician for five months in 2014. She also served as a Tier 2 Technical Support agent at Atos from 2015 to 2016. Additionally, she worked as a Helpdesk Technician at Washington County from 2016 to 2018, and as a Support Lead at Storycode from 2011 to 2012.
Educational Background
Karen Evans studied at Portland Community College, where she focused on Computer Information Systems with an emphasis on Network Administration. She earned an Associate of Applied Science degree from 2006 to 2009, completing her studies over a three-year period.
Internship Experience
In 2008, Karen Evans completed a three-month internship as a Recycling Intern at Free Geek. This experience contributed to her understanding of technology and support processes, complementing her subsequent roles in technical support.
Early Career Roles
Karen Evans began her career in various positions that provided foundational skills in technical support and administration. She worked as a Visual Inspector at SEH America for six months in 2005 and later as a Tier 1 Technical Support agent at Daverci Solutions from 2009 to 2011. She also served as an Office Assistant at Maid Right | Premium Franchise Brands for five months in 2016.