Scott Fitzpatrick
About Scott Fitzpatrick
Scott Fitzpatrick is an Associate Systems Engineer at NWEA, where he has played a significant role in transitioning telecom systems to a cloud-based platform. With extensive experience in IT support and documentation, he has contributed to various technical projects and supports a large user base.
Work at NWEA
Scott Fitzpatrick has been serving as an Associate Systems Engineer at NWEA since 2016. In this role, he supports approximately 900 employees by addressing their hardware, software, and documentation needs. He provides 24/7 on-call support, resolving issues remotely through various communication methods, including TeamViewer, phone, and email. Fitzpatrick has also contributed to the re-engineering of call queues and flows to accommodate a cloud-based environment and has played a significant role in User Acceptance Testing (UAT) to ensure system functionality.
Previous Experience at Harley-Davidson Financial Services
Fitzpatrick has extensive experience at Harley-Davidson Financial Services, where he worked from 2001 to 2012 in various roles. He began as an IS Help Desk Technician I & II for three years, followed by a five-year tenure as System Specialist I. He later served as a Technical Services Specialist for three years. During his time there, he was responsible for the discovery, analysis, and documentation of over one thousand telecom-related numbers as part of a transition project.
Education and Expertise
Scott Fitzpatrick studied Computer Science at Morrison University, where he earned an Associate of Science (A.S.) degree from 2000 to 2001. His educational background has equipped him with the technical skills necessary for his roles in systems engineering and IT support. His expertise includes managing VoIP systems, technical documentation, and user support.
Technical Skills and Responsibilities
In his current role and previous positions, Fitzpatrick has demonstrated proficiency in managing telecom systems and providing IT support. He has edited and executed over a hundred test plans for call center UAT, tracking and documenting issues. He collaborates with vendors to resolve technical issues and manages Return Merchandise Authorizations (RMAs). Additionally, he writes and maintains technical documentation for system maintenance and end-user tasks.