Sharae Ernst
About Sharae Ernst
Sharae Ernst is a Product Support Specialist at NWEA, where she has worked remotely since 2022. She has a background in technical support and military service, having previously worked at Dell EMC and the United States Air Force.
Current Role at NWEA
Sharae Ernst has been employed at NWEA as a Product Support Specialist since 2022. In this role, she provides support for various products, ensuring that users have the necessary assistance to utilize the company's offerings effectively. Her position is remote, allowing her to contribute to the organization from a flexible location.
Previous Experience at Dell EMC
Prior to her current role, Sharae Ernst worked at Dell EMC as a Technical Support Engineer II from 2015 to 2021. During her six years at the company, she was responsible for addressing technical issues and providing solutions to customers in the Raleigh-Durham, North Carolina area. This experience equipped her with valuable skills in technical support and customer service.
Military Background with the United States Air Force
Sharae Ernst served in the United States Air Force as a Command Post Controller from 2007 to 2012. Over the course of five years, she gained experience in managing communications and coordinating operations, which contributed to her professional development and skill set.
Education and Academic Qualifications
Sharae Ernst pursued her education at the University of Maryland Global Campus, where she earned a Bachelor of Applied Science (BASc) degree from 2008 to 2015. Additionally, she studied at St Philip's College for 11 months in 2006. Her academic background supports her technical expertise and professional roles.