Sinlapakone Khamsouthavong
About Sinlapakone Khamsouthavong
Sinlapakone Khamsouthavong is a Senior Revenue Operations Analyst with extensive experience in billing inquiries and customer onboarding. He has held various roles in financial services and technical support, primarily at NWEA, where he has worked since 2004.
Current Role as Senior Revenue Operations Analyst
Sinlapakone Khamsouthavong currently serves as a Senior Revenue Operations Analyst at NWEA, a position held since 2020. In this role, he supports sales representatives and new clients by addressing billing inquiries and facilitating customer onboarding processes. His responsibilities include constructing and maintaining queries and production reports to enhance departmental efficiency and ensure data consistency.
Previous Experience at NWEA
Khamsouthavong has a substantial history with NWEA, having worked there for a total of 16 years. He began as a Client Technical Support Analyst from 2004 to 2007, where he provided technical assistance to clients. He then transitioned to the role of Accounting Analyst from 2007 to 2020, during which he handled receipt processing from multiple bank accounts, including ACH wires and lock box transactions.
Educational Background
Khamsouthavong earned a Bachelor of Arts in Psychology from Western Washington University, completing his studies from 1993 to 1997. This educational foundation has contributed to his analytical skills and understanding of client interactions in his professional roles.
Experience in Financial Services
Before joining NWEA, Khamsouthavong worked as a Financial Service Specialist at DSHS - Central Office from 1998 to 2001. He also served as a Support and Implementation Manager at OCS Consulting from 2001 to 2004. In these roles, he developed a systematic approach to collections that integrated a calling program and recurrent statements, and he audited delinquent accounts to ensure thorough collection efforts.