Julia Wickman
About Julia Wickman
Julia Wickman is a Customer Success Manager at Nylas, specializing in customer satisfaction within online higher education programs. She holds a Bachelor of Arts in Political Science from the University of Arizona and has extensive experience in customer engagement and retention in the education technology sector.
Work at Nylas
Julia Wickman has been serving as a Customer Success Manager at Nylas since 2021. In this role, she focuses on managing customer expectations and satisfaction, particularly within the context of online higher education programs. Her expertise in customer engagement and retention contributes to the overall success of Nylas's SaaS solutions. She operates from Denver, Colorado, where she applies her skills to enhance customer experiences and foster relationships.
Education and Expertise
Julia Wickman earned a Bachelor of Arts (B.A.) in Political Science from the University of Arizona, where she studied from 2009 to 2013. Her educational background supports her expertise in managing customer expectations and satisfaction, especially in the online higher education sector. Julia possesses skills in both B2C and B2B services, with a particular focus on SaaS solutions, which enhances her effectiveness in her current role.
Background
Julia Wickman's professional background includes diverse roles that have shaped her career in customer success and education technology. Prior to her current position at Nylas, she worked as a Senior Student Success Advisor at 2U from 2017 to 2021. Her earlier experience includes positions at lululemon as an Educator, Anthropologie as a Back Stock Assistant, and Cheley Colorado Camps in various roles, including Unit Director. These experiences have contributed to her leadership skills in customer engagement.
Previous Experience
Before joining Nylas, Julia Wickman held several positions that provided her with a broad range of skills. She worked at 2U as a Senior Student Success Advisor for four years, focusing on student engagement. Additionally, she served as an Educator at lululemon and as a Back Stock Assistant at Anthropologie. Julia also gained valuable experience at Cheley Colorado Camps, where she worked in multiple roles over four years. Her internship experiences at The Leukemia & Lymphoma Society and Capital Gaines further enriched her professional development.