Tatiana Perry
About Tatiana Perry
Tatiana Perry is a Technical Writing Manager at Nylas, known for implementing a process that significantly reduced documentation backlog by 63%. She has a diverse background in technical writing and GIS, with experience at several companies including BigCommerce and Rapid7.
Current Role at Nylas
Tatiana Perry serves as the Technical Writing Manager at Nylas since 2021. In her role, she has implemented processes that significantly reduced the documentation backlog by 63%. She encourages company-wide participation in documentation requests and edits, fostering a collaborative environment. Perry has developed a multi-step plan for the creation and management of the developer.nylas.com site, enhancing the developer experience.
Previous Experience
Tatiana Perry has a diverse background in technical writing and GIS analysis. Prior to her current position, she worked at BigCommerce as a Developer Documentation Specialist from 2018 to 2019 and as a Technical Support representative in 2016. She also held roles at Rapid7 as a Senior User Experience Writer and at GrantWorks, Inc. as a GIS Analyst. Her experience spans various companies in the Austin, Texas area, contributing to her expertise in technical writing and user experience.
Education and Expertise
Tatiana Perry holds a Bachelor of Science in Anthropology with a focus on Archaeology from Kent State University, where she studied from 2003 to 2008. Additionally, she earned a Certificate in Teaching English as a Foreign Language during the same period. She furthered her education at San Antonio College, studying Geographic Information Science and Cartography, achieving a specialization in Geographic Information Systems from 2012 to 2013.
Documentation Strategies and Initiatives
In her role, Tatiana Perry has established various strategies to enhance documentation quality and user experience. She set up analytics to measure site NPS and article quality, gathering user analytics to improve documentation. Perry implemented the 'jobs to be done' framework to identify documentation gaps and collaborated with the developer advocacy team to create a strategic plan for documentation and developer experience. She also created a style guide for consistent documentation across the company.
Team Development and Collaboration
Tatiana Perry focuses on team development and collaboration within her technical writing team. She has established career levels and training plans aimed at fostering professional growth among team members. Additionally, she works closely with the design team to enhance first-time user experience (FTUX) and user journey, ensuring that documentation meets user needs effectively.