Alphanso Wilson
About Alphanso Wilson
Alphanso Wilson is a Tech II in Technology Management and Support at NYU Langone Health and an Enterprise Service Desk Analyst at ATSG, with extensive experience in technical support and systems engineering.
Current Role at NYU Langone Health
Alphanso Wilson is currently employed at NYU Langone Health as a Tech II in Technology Management and Support. In this role since 2023, he provides critical technical assistance to medical staff, ensuring that patient care is not disrupted by technical issues. His responsibilities include the use of Ivanti Service Manager/HEAT Ticketing system for incident resolution and service request logging. He also participates in small project implementations, such as desktop refreshes and upgrades to AIO workstations, while ensuring compliance with HIPAA and PHI policies.
Role at ATSG
Since 2021, Alphanso Wilson has been serving as an Enterprise Service Desk Analyst at ATSG. While the exact details of his duties at this company were not provided, his previous experiences and skill set suggest a focus on technical support and service management, consistent with his roles in various IT and support capacities.
Past Experience at CHIPS Technology Group Inc.
From 2018 to 2020, Alphanso Wilson worked as a Systems Engineer at CHIPS Technology Group Inc. During his tenure, he played a significant role in systems management and engineering, delivering IT solutions to meet the company’s operational needs. His role likely involved network management, troubleshooting, and possibly project-based work in systems engineering.
Educational Background in IT and Computer Sciences
Alphanso Wilson has an extensive educational background in IT and Computer Sciences. He studied at Cisco Networking Academy from 2012 to 2015, focusing on System, Networking, and LAN/WAN Management. He earned a Bachelor of Science in Computer/Information Technology Administration and Management from Farmingdale State College between 2007 and 2009. Prior to that, he received an Associate of Science in Computer Science from Nassau Community College, studying there from 2003 to 2006. Additionally, he gained a licentiate degree in Computer and Information Sciences from Western Suffolk BOCES from 1999 to 2001.
Technical Skills and Tools
Alphanso Wilson has demonstrated proficiency in handling various technical tools and systems throughout his career. He utilizes the Ivanti Service Manager/HEAT Ticketing system for tracking and managing incidents and service requests. His skill set includes end-user device administration and troubleshooting across different platforms, including mobile devices, PCs, and video conferencing equipment. These abilities support his role in technical support, especially in high-stakes environments like healthcare where minimal disruption is crucial.