Alyssa Cumberbatch
About Alyssa Cumberbatch
Alyssa Cumberbatch is the FGP Patient Experience Manager at NYU Langone Health, with a background in healthcare and patient experience management.
Title: FGP Patient Experience Manager
Alyssa Cumberbatch currently holds the position of FGP Patient Experience Manager at NYU Langone Health. In this role, she is responsible for enhancing patient satisfaction and service quality across multiple Faculty Group Practices. Her work includes implementing strategies and developing patient feedback mechanisms to improve healthcare delivery. Alyssa's efforts are focused on ensuring that patients have a positive and seamless experience during their visits.
Professional Background in Healthcare
Alyssa Cumberbatch has extensive experience in the healthcare sector, particularly in roles focused on patient experience and service quality. She has been with NYU Langone Health since 2017, starting as a Department Scheduler in the Emergency Medicine department. She then moved into roles such as FGP Ambulatory Practice Liaison and now serves as the FGP Patient Experience Manager. Her background also includes positions at Gateway Counseling Center, Inc. and the YMCA of Greater New York.
Previous Positions at NYU Langone Health
Before becoming the FGP Patient Experience Manager, Alyssa worked as a Department Scheduler in the Emergency Medicine department at NYU Langone Health from 2017 to 2020. She then served as FGP Ambulatory Practice Liaison - Patient Experience from 2020 to 2022. During her time in these roles, she contributed to the design and execution of training programs aimed at improving patient interaction skills among healthcare staff.
Education and Expertise
Alyssa Cumberbatch received her Bachelor's Degree in Fine/Studio Arts, General from Hunter College, where she studied from 2008 to 2012. She also completed coursework in Healthcare Marketing and Communications at NYU School of Professional Studies. Her educational background has provided her with a broad skill set that she has applied in various roles within the healthcare industry.
Experience in Patient Interaction and Service Quality
Alyssa has implemented various strategies to enhance patient satisfaction and service quality at NYU Langone Health. One of her key contributions has been the development of patient feedback mechanisms to improve healthcare delivery. She has also played a significant role in designing and executing training programs to improve patient interaction skills among healthcare staff, ensuring that the institution maintains high standards in patient care.